Using Workflow Tasks
A workflow task can contain all the information required for processing. In Workflow Tasks
, the system notifies support staff that they are the processor of a particular workflow task.
Prerequisites
The system is configured for using workflow tasks.
If using workflow tasks for processing check lists, using check list is configured.
Features
The information required to process a workflow task, is displayed, and can be expanded.
Activities
Forward the workflow task to another processor.
Add attachments and notes.
Confirm that you have completed a workflow task by going to the service request with
Execute
and setting the status of the workflow task toCompleted
.