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Function documentationConfiguration of IT Service Management

 

To be able to use IT Service Management in SAP Solution Manager, you must make various system settings.

Prerequisites

  • You are authorized for SAP Solution Manager Configuration.

  • You have made preparatory configuration settings in SAP Solution Manager Configuration in the System Preparation,Basic Configuration, and Managed Systems Configuration scenarios.

Features

  • SAP Solution Manager Configuration (SOLMAN_SETUP)

    You make the most important settings for IT Service Management in SAP Solution Manager Configuration (transaction SOLMAN_SETUP) in the IT Service Management scenario. For more information, see Configuration with SAP Solution Manager Configuration.

  • Customizing

    Additional settings that are not in the SAP Solution Manager Configuration are still in Customizing under Start of the navigation path SAP Solution Manager Next navigation step Capabilities (Optional) Next navigation step IT Service Management End of the navigation path.

    In Customizing for IT Service Management, in addition to SAP Solution Manager Configuration, you can configure the following, among others:

    • Checklists

    • Personalized E-Mail

    • Customer Surveys

    • BW - Reporting

    • Time Recording

    • Customer-Specific Application Components

    • Document Search and Classification

    • Settings for Processing Log

    • Worklist

    • Inbound E-Mail (Inbox)

    • External Service Desk Integration

    • SAP Partner (Service Provider, Software Partner)

  • Further configuration information

    Information about detailed configuration settings for IT Service Management is in the IT Service configuration guide in the Business Process Repository, under Start of the navigation path Solutions/Applications Next navigation step SAP Solution Manager Next navigation step Scenarios Next navigation step IT Service Management Next navigation step Business Processes End of the navigation path. The guideline is in the Configuration tab of the process.