To be able to use IT Service Management in SAP Solution Manager, you must make various system settings.
You are authorized for SAP Solution Manager Configuration
.
You have made preparatory configuration settings in SAP Solution Manager Configuration in the System Preparation
,Basic Configuration
, and Managed Systems Configuration
scenarios.
SAP Solution Manager Configuration (SOLMAN_SETUP)
You make the most important settings for IT Service Management in SAP Solution Manager Configuration
(transaction SOLMAN_SETUP
) in the IT Service Management scenario. For more information, see Configuration with SAP Solution Manager Configuration.
Customizing
Additional settings that are not in the SAP Solution Manager Configuration
are still in Customizing under .
In Customizing for IT Service Management, in addition to SAP Solution Manager Configuration, you can configure the following, among others:
Checklists
Personalized E-Mail
Customer Surveys
BW - Reporting
Time Recording
Customer-Specific Application Components
Document Search and Classification
Settings for Processing Log
Worklist
Inbound E-Mail (Inbox)
External Service Desk Integration
SAP Partner (Service Provider, Software Partner)
Further configuration information
Information about detailed configuration settings for IT Service Management is in the IT Service configuration guide in the Business Process Repository, under Configuration
tab of the process.