The WebClient UI is a Web-based user interface. In the WebClient UI, you can perform your daily IT Service Management tasks in SAP Solution Manager quickly and easily.
You start IT Service Management using transaction SM_CRM or you can start it directly in your browser.
You have the business roles and authorization roles required for your IT Service Management role. Business roles determine what the users can see and use in IT Service Management.
Depending on your role, you can call the following functions in the navigation bar:
Home
The SAP Solution Manager IT Service Management start page is the access point for your daily work. Depending on your role, various functions are displayed for quick access to creating and processing messages.
You can search in message headers, texts, and attachments.
Note
To enable searching in existing attachments, compile the index again to include the attachments. For more information, in the Customizing for SAP Solution Manager, see Customizing activity Compile Initial Index
.
For more information about searching, see Using the Search Function in the WebClient UI.
Worklist
The worklist is the central access to processing the following transaction types:
Change request
Incident
Problem
Service request
Each of these offers various functions and navigation options.
For more information about the functional scope of the worklist, see SAP Help Portal, under
.Calendar
The calendar shows tasks and other schedulable activities.
For more information about the functional scope of the calendar, see SAP Help Portal, under Appointment Calender
.
E-Mail Inbox
The inbox shows the e-mails in the inbox of your e-mail programs, depending on the configuration.
For more information about the functional scope of the inbox, see SAP Help Portal, under
.Master Data
Master data is the basic data in the system that employees use in business transactions.
For more information, see Master Data.
Inbox
The inbox gives an overview of the e-mails that are related to incident processing. For more information, see Using the Inbox.
Change Request Management
Change Request Management manages SAP Solution Manager projects (maintenance, implementation, template, and upgrade) from end to end.
For more information about Change Request Management, see Change Request Management.
IT Service Management
IT Service management is your central point of access to message management.
You use the following functions in the IT Service Management initial page:
Search
for activities, incidents, incident templates, service requests, service request templates, problems, problem templates, knowledge articles, for example.
For more information about the search function, see
.Create
incidents, incident templates, service requests, service request templates, problems, problem templates, and knowledge articles, for example.
For more information about the various message types, see
.Reports
ITSM BW Dashboard
opens the IT Service Management Dashboard Reporting.
ITSM BW Reporting
opens the IT Service Management Reporting in the WebClient UI, which is based on the BW Reporting infrastructure.
Solution Manager Reporting
opens the Business Warehouse Message Reporting in the Incident Management work center.
For more information about reporting, see Reporting in IT Service Management.
Service Operations
You can configure the settings that employees use in message management.
For more information, see Service Operations.
Create
quick access function
You can use this fast access to quickly create various transaction types in IT service management. Various transaction types are shown, depending on the configuration and your role.
Recent Items
quick access function
You can use this fast access function to quickly access messages that you recently created or processed.
Common Tasks
quick access function
You can perform the functions shown in the navigation bar under Common Tasks
in each WebClient UI screen.
For more information about personalizing the display, see
.For more information about the user interface for the WebClient UI, see
.For more information about the WebClient UI architecture, see
.