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Function documentationTechnical Monitoring Alert Inbox

 

Alert Inbox is the central access point for analyzing and solving Technical Monitoring problems in an SAP Solution Manager landscape.

Integration

Alert Inbox is integrated with:

  • IT Service Management to maintain support messages

  • Notification Management to share the status of an alert with various users

Prerequisites

You have executed the necessary configuration steps in the SAP Solution Manager Configuration (transaction SOLMAN_SETUP):

  • Before configuring Technical Monitoring, be sure that you have finished System Preparation, Basic Configuration and Managed System Configuration.

  • You have finished configuring Technical Monitoring.

  • Make sure that the Technical Monitoring Content (step Start of the navigation path Technical Monitoring Next navigation step Configure Infrastructure Next navigation step Update Content End of the navigation path) is on the latest level.

    Note Note

    As of SAP Solution Manager 7.1 SP12 Rapid Content Delivery has been introduced to apply the Technical Monitoring Content (see the help text in step Start of the navigation path Basic Configuration Next navigation step Configure Manually Next navigation step Configuration for Rapid Content Delivery End of the navigation path).

    End of the note.

Features

  • Navigate to alerts using customized query.

  • Analyze the alerts efficiently by navigating to various monitoring tools.

  • Track the status of alerts efficiently by assigning them to a processor and recording the status and comments.

  • Notify the current status of alerts to stakeholders.

  • Generate customized analysis report to be attached to incidents and notifications.

  • Postpone the alerts for a time period, so that they do not appear in the list.

Activities

  1. Analyze the status of alerts.

    For more information, see Analyzing Alerts.

  2. Process the alerts.

    For more information see, Processing Alerts.