For each monitored system, you can specify the recipients of the service session report. This need not be the account contact. For example, you can designate a representative and other interested parties. You define recipients and recipients lists in the Central Notification Management.
If you do not define a recipient, you do not get the service report by e-mail. You can download the service report from SAP Solution Manager. For more information, see Downloading the Service Session Report.
The e-mail function is active in SAP Solution Manager. For more information, see Activating the E-Mail Function in SAP Solution Manager.
You can define recipients of service reports for specific systems. Depending on the type of service, this function is available as follows:
For all services (for example, Service Level Reporting and EarlyWatch Alert for Solutions):
Choose the SAP Engagement and Service Delivery
work center, the Services
scenario, and then Service View
or Session View
.
Select the relevant service (for example, EarlyWatch Alert).
Choose the Maintain Recipients
button.
To assign e-mail addresses to system IDs:
Choose a recipient or recipient list from Central Notification Management.
Enter the solution and system ID.
Save your entries.
For EarlyWatch Alert only:
Choose the SAP Solution Manager: Configuration
work center and the EarlyWatch Alert Management
scenario.
In step 4 Maintain Recipients
, choose the Add
button.
To assign e-mail addresses to system IDs:
Choose a recipient or recipient list from Central Notification Management.
Enter the solution and system ID.
Save your entries.
For all services (for example, Service Level Reporting and EarlyWatch Alert for Solutions):
Choose the System Monitoring
work center and the Setup
scenario.
Under System Monitoring
, choose Configure Automatic Reports Mailing
.
Select the relevant solution.
To assign e-mail addresses to system IDs:
Choose a recipient or recipient list from Central Notification Management.
Enter the solution and system ID.
Save your entries.