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Background documentationModes in IT Task Planning

 

The IT Task Planning tool offers different planning modes to create tasks. You can create guided procedure-based, and simple, tasks. To create guided procedure-based tasks, you use either standard or expert planning mode, and to create simple tasks, you use simple task planning mode.

The figure below shows the relationship between the components in expert planning mode, such as guided procedure, steps, managed objects, activities, and processors, and it is followed by an explanation:

In IT Task Planning expert mode, you plan one guided procedure at a time. You assign a managed object, or a set of managed objects, to each step of the guided procedure, and you assign a processor to each activity in the guided procedure. A processor can be either an individual or a support team. A unique task is created for each processor, who can view and execute the task, centrally, from IT Task Inbox. Expert mode creates one task per processor, so the number of tasks created is equal to the number of processors assigned during planning.

The figure below shows the relationship between the planning components, such as guided procedure, managed objects and processors in standard mode, and it is followed by an explanation:

In standard IT Task Planning mode, you plan one or more guided procedures at a time. You assign managed objects and processors directly to the guided procedure, instead of assigning them to the steps and activities of the guided procedure. As a result, every step and activity of the guided procedure inherits the same managed objects and processor as assigned to the guide guided procedure. Standard mode creates one task per guided procedure, so the number of tasks created at the end of planning is equal to the number of guided procedures selected during planning.

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Creating Tasks