In the navigation area in the WebClient UI, under Create choose Service Request.

The Select Transaction Type dialog box opens.

Choose the transaction type.

Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

In the assignment block Details, in the Description field, enter a meaningful description of the service request.

In the Reported by field, enter the name of the person requesting the service.

Choose the message priority from the value help. You can also use the Impact and Urgency. The system determines the priority from these fields.

Specify a service request category under Category.

Depending on the category, you can choose further subcategories to be more precise.

Under Text, enter a description of the requested service.

Depending on the category, in the assignment block Service Request, enter further information about the service request.

To specify the correct schema and deadlines, check the entries in the assignment block Service Level Agreement.

To display the actions that are part of the service request, check the entries in the assignment block Scheduled Actions.

Enter further information about the service request.

Save your entries.