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Function documentationE-Mail Notifications

 

You can set up your system to send e-mails to users involved in the change request management process whenever they need to perform a task with regard to a change transaction. The system sends the e-mail depending on the status of the change transaction, for example, when a new request for change is created, the change manager is notified about it.

Prerequisites

You have made the required settings in SAP Solution Manager configuration.

Features

  • Per default, the system sends e-mail notifications at the following events:

    Change Transaction

    Status changes to

    Recipient

    Request for Change

    Created

    Change manager (if already entered in the change transaction)

    Approved

    Change manager

    Confirmed

    Requester

    Rejected

    Requester

    Normal Change

    Created

    Developer (if already entered in the change transaction)

    To be tested

    Tester

    Successfully tested

    Change manager

    Preliminary Import Requested

    Change manager

    Testing for Production Import

    Tester

    Tested for Production Import

    Change manager

    Authorized for Import

    IT operator

    Urgent change

    Created

    Developer (if already entered in the change transaction)

    To be tested

    Tester

    Successfully tested

    Change manager

    Authorized for import

    IT operator

    Confirmed

    Change manager

    Administrative change

    Created

    IT operator (if already entered in the change transaction)

    Completed

    Change manager

    Defect correction

    Created

    Developer (if already entered in the change transaction)

    To be tested

    Tester

    Confirmed

    Change manager

    General change

    Created

    Developer (if already entered in the change transaction)

    To be tested

    Tester

    To be documented

    Developer

    To be evaluated

    Change manager

    Failed

    Developer

    Canceled

    Change manager

  • The system determines the e-mail recipient using the business partner function in the change transaction. If no business partner is maintained for the particular business partner function, the system does not send an e-mail.

  • For a particular event in a change transaction, several e-mails can be sent to business partners of different business partner functions, but each business partner receives only one e-mail.

  • You can freely define the e-mail templates in the WebClient UI.

Note Note

  • The system does not send e-mail notifications to business partners used in several partner functions in a change transaction. If you want the system to send e-mails anyway, refer to SAP Note 621183Information published on SAP site.

  • In a normal change, when the tester changes the status “Successfully Tested ” to “Preliminary import requested”, and the system changes the status to “Testing for preliminary import”, no e-mail is sent to the tester, unless the Business Add-In Partner-Dependent Actions has been deactivated.

    For more information, see SAP Note 621183Information published on SAP site and the Business Add-In documentation in Customizing under Start of the navigation path Customer Relationship Management Next navigation step Basic Functions Next navigation step Actions Next navigation step Actions in Transaction Next navigation step Business Add-Ins Next navigation step BAdI: Partner-Dependent Actions End of the navigation path.

End of the note.

Note Note

If the system does not send any e-mail notifications although you have made the required settings, contact your system administrator.

End of the note.

More Information

SAP Help Portal at Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <SAP CRM 7.0 and above> Next navigation step Application Help Next navigation step Marketing Next navigation step Campaign Management Next navigation step Personalized Mail End of the navigation path.