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Procedure documentationCreating Service Requests as an End User

Procedure

  1. In the navigation area in the WebClient UI, choose Start of the navigation path Create Next navigation step Service Request End of the navigation path.

    If several service request transaction types are available, the Select Transaction Type dialog box opens.

  2. Choose the transaction type.

    Whether you have to choose a transaction type depends on how your system is configured. Ask the person responsible for your system about the custom transaction types available.

  3. A screen opens that leads you through the service request creation steps.

    Some frequently used service requests may be available by default. To create such a service, choose the corresponding button.

  4. Categorize the service request.

  5. You can enter further information, depending on the category.

  6. Check and correct your entries.

  7. Choose Confirm and Send to create the service request.