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Process documentationProcessing General Changes

 

You want to request a change that does not require a connection to the SAP Change and Transport System. It could be, for example, a repair of a printer or computer in your organization, or a change to a mobile device.

Note Note

Optionally, you can assign a project cycle to a general change. If the related request for change has a project cycle assigned, it is passed on to the general change as well.

End of the note.

Prerequisites

  • You have created a request for change and specified in the Scope assignment block that the change is a general change. The request for change was approved and released for implementation.

  • The object affected by the change is maintained in the system with an installation.

Process

  1. Depending on the type of change, the processor who is responsible selects the change document in his or her worklist or in the WebClient UI search. It has the status Created.

  2. The processor documents that he or she is making the change by choosing Start of the navigation path Actions Next navigation step Set to "In Process" End of the navigation path in the change document.

  3. Once the processor has made the change, he or she releases it for testing and chooses Start of the navigation path Actions Next navigation step Pass General Change to Test End of the navigation path.

  4. The processor documents the change and the successful test and sets the status by choosing Start of the navigation path Actions Next navigation step Set to “To be Documented” End of the navigation path. Following that, the processor enters the reporting person as the next processor in the change document. If the change is not ready, the processor can reset the document to In Process under Actions, and test it again later.

  5. The reporting person chooses Start of the navigation path Actions Next navigation step Set to “Change Analysis” End of the navigation path to check whether the changes were made according to the requirements.

  6. If the change was successful, he or she chooses Start of the navigation path Actions Next navigation step Confirm General Change End of the navigation path. The process is thus complete and the general change has the status Confirmed.

    If the change was not successful, he or she chooses Start of the navigation path Actions Next navigation step Failed End of the navigation path.

  7. In case of a failed modification, it is possible to search for an alternative solution. To do so, the processor chooses Start of the navigation path Actions Next navigation step Set to “Restore Source” End of the navigation path.

  8. The processor marks the change as canceled by choosing Start of the navigation path Actions Next navigation step Set to “Canceled” End of the navigation path.

    The change document is closed and cannot be edited further.