Before using the BW-based reporting, you make settings for the connection to the BW system and data extraction.
You are a business partner able to make settings.
The following settings are required for reporting:
RFC connections between the SAP Solution Manager and BW systems
The RFC connections are created when the managed systems are configured, in the SAP Solution Manager basic configuration.
Activating BI content
You activate the BI content in the implementation or after an upgrade.
Saving data in the BW system
You specify the analysis data retention period in months.
The following settings are required for the message reporting:
Frequency of regular data extraction from the Service Desk
Note
Since BW-based reporting for incident management and test management are based on a common infrastructure; the frequency of data loading for these two scenarios is mutually dependent. The data extraction for message reporting must be performed at least as frequently as the extraction for test management reporting (see Configuration of BW-Based Reporting in Test Management). This means that you may not be able to select certain frequencies, depending on your settings for the other scenario in each case.
Message creation date as of which you want to start the evaluation of the data (this creation date can be in the past at the time of the configuration).
Note
This creation date is identical for BW-based message reporting and for BW-based reporting in test management (see Configuration of BW-Based Reporting in Test Management). This means that, depending on which of the two scenarios you set up first, the creation date also applies for the other scenario.
If you call the configuration for one of the two scenarios again later, you can move the creation date further into the past. You can, therefore, change the date if you need older data for BW-based message reporting or BW-based reporting in test management. It is not possible to change to a more recent date.
Suppress extraction of business partner data
You can make the message data anonymous for data protection purposes. When this flag is set, no personal data is analyzed.
Note
Personal data that was extracted before changing this setting can still be analyzed.
Various self-checks in the SAP Solution Manager and BW system check the status of the BW reporting settings. The self-check statuses are aggregated to an overall status. If error messages are sent, you get further information about the cause of the error.
In the Incident Management
work center, in the Reports
view, call the setup.
Make the settings.
Perform the self-check.
Remove the cause of any errors, if necessary.
Copy the changes.
Call the SAP Solution Manager configuration (transaction SOLMAN_SETUP
).
Create the RFC connections in the basic configuration.
Activate the BI content and schedule the data extraction with the default settings in the IT Service Management configuration, under
.With Open URL
, you can adjust the data extraction settings.