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Component documentationIncident Management Work Center


This work center provides access to all messages in Incident Management and IT Service Management. In this work center, you can display legacy transaction types that were created in the work center, as well as current transaction types that are created in the WebClient UI.

Recommendation Recommendation

Use the IT Service Management WebClient UI.

End of the recommendation.


  • Display legacy messages

  • Create messages

  • Display reports for legacy transaction types

More Information

For more information about the Incident Management work center, see the SAP Solution Manager documentation for earlier releases at Start of the navigation path published on SAP site Next navigation step Application Lifecycle Management Next navigation step SAP Solution Manager End of the navigation path.

IT Service Management in the WebClient UI