Using operations tasks, you can manage recurring tasks in SAP Solution Manager.
You can create operations tasks as follows:
In the SAP Solution Manager Technical Administration
work center, in the Task Management
view, the IT Task Planning
screen lists guided procedures.
In the SAP Solution Manager IT Service Management WebClient UI, the system creates operations tasks automatically. When a service request is approved, a corresponding guided procedure creates the operations tasks.
The operations task (transaction type SMOT
) is based on the service request transaction type.
If the operations task is created in IT Service Management, it contains a link to the corresponding guided procedure in the Details
assignment block, in the References
screen area.
Using operations tasks, you can do the following:
Assign operations tasks to processors
Schedule and follow up work items
Provide information about how to process a task
Record effort
Confirm completion
For more information about using operations tasks in guided procedures, see Processing Service Orders and Service Catalogs.
For more information about task management in the Technical Administration
work center, see Technical Administration Work Center.