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Function documentationUsing Workflow Tasks


A workflow task can contain all the information required for processing. In Workflow Tasks, the system notifies support staff that they are the processor of a particular workflow task.


The system is configured for using workflow tasks.

If using workflow tasks for processing check lists, using check list is configured.


The information required to process a workflow task, is displayed, and can be expanded.


  • Forward the workflow task to another processor.

  • Add attachments and notes.

  • Confirm that you have completed a workflow task by going to the service request with Execute and setting the status of the workflow task to Completed.