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Function documentationCreating SAP Enterprise Support Reports (ES Reports) or SAP Product Support for Large Enterprises Reports (PSLE Reports)


Depending on the support model of your organization, you can create the following support reports as self-services:

  • SAP Enterprise Support Report (ES report)

  • SAP Product Support for Large Enterprises Report (PSLE report)

The ES or PSLE report gives you an overall view of the current status of the application life-cycle management of your critical business processes.

It contains:

  • Current maintenance contracts for your production systems. The innovation potential in your solution landscape (for example, available updates, permanent quality checks)

  • Business continuity risks (for example, non-availability of critical business processes, planned and unplanned downtimes)

  • Business process optimization

  • Do you follow the standard Application Life-Cycle Management processes?

When you have made the report settings, you can start the ES or PSLE report for a solution immediately or schedule it as a periodic background job. The chapter selection determines the scope of the report. You can create your own report variants.


  • You are authorized to create and call ES and PSLE reports. For further information, see the SAP Solution Manager Security Guide (Scenario-Specific Guide: SAP Engagement and Service Delivery) in the SAP Service Marketplace, under Start of the navigation path published on SAP site Next navigation step SAP Components Next navigation step SAP Solution Manager Next navigation step <Current Release> Next navigation step Operations End of the navigation path.

  • There are RFC connections in both directions between the SAP Solution Manager and SAP NetWeaver BI systems. To create the RFC connections automatically, you have executed the steps in the Basic Configuration guided procedure in the SAP Solution Manager Configuration work center. For more information, see Configuration of SAP Solution Manager Scenarios.

  • In the SAP Solution Manager Configuration work center, in the Basic Configuration scenario, you have executed the Enable Engagement Reports Data Transfer activity in the Configuring Engagement Reporting step.

  • There is at least one active solution in the SAP Solution Manager whose systems and business processes you want to monitor. For more information, see Solutions.

  • The solution contains at least one production system.


  1. To create an ES or PSLE report, you have the following options:

  2. To adapt an individual ES or PSLE report, you can create report variants using the chapter selection. For more information, see Creating Report Variants.

  3. To display or print a support report, you have the following options:

    • Choose the link in the Report Name column.

    • If you have scheduled the ES or PSLE report as a background job with e-mail notification, open the ES or PSLE report using the link in the e-mail.

    The ES or PSLE report is displayed in PDF format.