This WebTemplate shows the average number of status iterations. Status iteration is how often a message had a status. The WebTemplate displays the key figures graphically and in tables, by priority or calendar week, for a creation period.
The WebTemplate gives a general overview, and you can analyze the message history and breakdown, in more detail, using further attribute filter criteria.
Object Type | Name | Technical Name |
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Query | History of Average Incident Status Iterations |
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Query | Total Average Incident Status Iterations |
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