Incident Statistics (sent to SAP) 
InfoCube: 0SM_ESRIS
This InfoCube contains data about incoming customer support messages over time for each installation of a particular product and customer number. Incoming messages are counted in the month in which they were first sent to SAP. You can report support messages based, for example, on time, on priority, or on the component.
Data Modeling
Object Type | Name | Technical Name |
|---|---|---|
InfoObject | Calendar Day |
|
InfoObject | Calendar Year/Month |
|
InfoObject | Calendar Year/Quarter |
|
InfoObject | Calendar Year/Week |
|
InfoObject | Calendar Year |
|
InfoObject | Change Run ID |
|
InfoObject | Age (days) |
|
InfoObject | Commerical Installation |
|
InfoObject | CSS Component Hieracy Level 1 |
|
InfoObject | Counter |
|
InfoObject | CSS Component |
|
InfoObject | Customer Number |
|
InfoObject | Customer Name |
|
InfoObject | Installation Number |
|
InfoObject | Installation Name |
|
InfoObject | Service |
|
InfoObject | Messages of Last 1 Month |
|
InfoObject | Messages of Last 10 Month |
|
InfoObject | Messages of Last 11 Month |
|
InfoObject | Messages of Last 12 Month |
|
InfoObject | Messages of Last 2 Month |
|
InfoObject | Messages of Last 3 Month |
|
InfoObject | Messages of Last 4 Month |
|
InfoObject | Messages of Last 5 Month |
|
InfoObject | Messages of Last 6 Month |
|
InfoObject | Messages of Last 7 Month |
|
InfoObject | Messages of Last 8 Month |
|
InfoObject | Messages of Last 9 Month |
|
InfoObject | Message Number |
|
InfoObject | Total Message Last 6 Months |
|
InfoObject | Total Message Last 12 Months |
|
InfoObject | Message Short Text |
|
InfoObject | Month |
|
InfoObject | Initial Priority Key |
|
InfoObject | Initial Priority Text |
|
InfoObject | Priority Text |
|
InfoObject | Priority Key |
|
InfoObject | Time at SAP (in days) |
|
InfoObject | Service Type |
|
InfoObject | System ID |
|
InfoObject | Customer Message Status |
|
InfoObject | Customer Message Status Text |
|
InfoObject | Record type |
|
InfoObject | Request ID |
|
InfoObject | Admin Extractor |
|
InfoObject | Admin Main Extractor |
|
InfoObject | Landscape System ID |
|
InfoObject | Time (yyyyMMddhhmm) |
|