Show TOC

Procedure documentationRequest SAP Expert


You want to request an SAP expert, with an Expertise on Demand message. An Expertise on Demand (EoD) request is a message in the component XX-EOD-*.

You have:

  • a Contingent Contract Number for the Expertise on Demand (EoD) request.

  • created a problem (Issue).


  1. Choose the link to the problem (Issue) in the problems (Issues) overview.

    You are in the Issue Maintenance.

  2. Choose the Expertise on Demand tab.

  3. Choose Request SAP Expert.

    A dialog box appears.

  4. Enter the required data:

    • Contingent contract number

    • Component

    • Processor

    • Description

    • Priority

  5. Confirm.

    The system generates the message.

The Expertise on Demand message number and status appear in the Issue list. The system updates the status hourly. When you have sent the message to SAP,

  • the system changes the status from No SAP Status Selected to Sent to SAP.

  • you can no longer edit the long text.

  • A new text field Info for SAP and a pushbutton Send to SAP, appear under the long text .

You can close the message with Confirm.

If SAP sends the message back to you, you can respond and send it back to SAP.