You can enable or disable the following functions:
If you want incidents (support messages) to be created automatically (in Solution Manager Support Desk) from alerts, choose Active
from the Automatic Incident Creation
dropdown list box, and do the following:
In the dropdown list box Create incident for
, you can decide for which alert rating colors an incident is to be created.
CRM Transaction Type
Support Component
In the dropdown list box Reported by,
you can choose which ABAP user is the reporter of the incident.
Incident Management Category ID
Specify whether the corresponding alert should also be closed when an incident is closed.
In the Advanced Settings
, you can set the conditions under which the incidents created should be updated. For details, see the quick help of the flags.
Note
If you choose Inactive
, you can still create incidents manually from the alert inbox.
If you want alerts to send notifications automatically as e-mails or SMS, choose Active
from the Automatic Notification
dropdown list box, and do the following:
To maintain recipients in Notification Management, choose Maintain Global Recipients
, and make your changes there.
If the recipients have been maintained in Notification Management, and you want to maintain recipient lists, choose Maintain Recipient Lists
, and make your changes there.
To add the recipient or recipient list to the default settings, choose Add
, and make your changes there.
In the dropdown list box Send Notification for,
you can specify for which alert rating colors a notification should be created.
In the input field Sender,
you can choose which ABAP user is the sender of the notification.
In the Advanced Setting
s, you can choose whether another notification should be sent if the alert rating switches back to green. For details, see the quick help of the flag.
If you have enabled automatic notifications and do not have the role SAP_NOTIF_ADMIN
to access Notification Management, click My Notification Settings
.
Note
If you choose Inactive
, you can still create notifications from the alert inbox.
If you use one or more 3rd party tools for technical monitoring, choose Active
from the Thrid-Party Components
drop down list box.
If you want to use Third-Party Components
, specify the Third-Party Connector
and the Scope Filter
in the tab Third-Party Components
as well.