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Procedure documentationCreating Incidents and Notifications

Procedure

Incident Settings

You can enable or disable the following functions:

If you want incidents (support messages) to be created automatically (in Solution Manager Support Desk) from alerts, choose Active from the Automatic Incident Creation dropdown list box, and do the following:

  • In the dropdown list box Create incident for, you can decide for which alert rating colors an incident is to be created.

  • CRM Transaction Type

  • Support Component

  • In the dropdown list box Reported by, you can choose which ABAP user is the reporter of the incident.

  • Incident Management Category ID

  • Specify whether the corresponding alert should also be closed when an incident is closed.

In the Advanced Settings, you can set the conditions under which the incidents created should be updated. For details, see the quick help of the flags.

Note Note

If you choose Inactive, you can still create incidents manually from the alert inbox.

End of the note.
Notification Settings

If you want alerts to send notifications automatically as e-mails or SMS, choose Active from the Automatic Notification dropdown list box, and do the following:

  1. To maintain recipients in Notification Management, choose Maintain Global Recipients, and make your changes there.

  2. If the recipients have been maintained in Notification Management, and you want to maintain recipient lists, choose Maintain Recipient Lists, and make your changes there.

  3. To add the recipient or recipient list to the default settings, choose Add, and make your changes there.

  4. In the dropdown list box Send Notification for, you can specify for which alert rating colors a notification should be created.

  5. In the input field Sender, you can choose which ABAP user is the sender of the notification.

  6. In the Advanced Settings, you can choose whether another notification should be sent if the alert rating switches back to green. For details, see the quick help of the flag.

If you have enabled automatic notifications and do not have the role SAP_NOTIF_ADMIN to access Notification Management, click My Notification Settings.

Note Note

If you choose Inactive, you can still create notifications from the alert inbox.

End of the note.
Third-Party Components

If you use one or more 3rd party tools for technical monitoring, choose Active from the Thrid-Party Components drop down list box.

If you want to use Third-Party Components, specify the Third-Party Connector and the Scope Filter in the tab Third-Party Components as well.