This query contains the average total processing time and working time, in days, by priority. The default transaction type filter refers to the transaction types configured in the Solution Manager configuration to report incident messages. The default system status of a message is Released
(I1004), Finished
(I1008) and Completed
(I1005), so the query only outputs completed messages. A Top 5 condition, which is intially inactive, is preconfigured. If you activate, the top 5 values of the query key figures are output.
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Transaction Type | 0SPRTTYPE | 0SPR_V_PROCTY_IN |
Characteristic | Category level 1 | 0SPRCATLV1 | |
Characteristic | Category level 2 | 0SPRCATLV2 | |
Characteristic | Category level 3 | 0SPRCATLV3 | |
Characteristic | Category level 4 | 0SPRCATLV4 | |
Characteristic | Project/Task List | 0SPRPRJCT | |
Characteristic | Solution Category | 0SPRSOLCT | |
Characteristic | Source Process | 0SPRSRCPR | |
Characteristic | IBase | 0SPRIBASE | |
Characteristic | Message Component | 0SPRMGCOM | |
Characteristic | Message Priority | 0SPRMGPRI | |
Characteristic | Business Partner | 0SPRBPNO | |
Characteristic | Business partner role | 0SPRBPROLE | |
Characteristic | Source-Specific ID | 0SPRSRCRI | |
Characteristic | Status Change Day | 0SPRSCDAY | |
Characteristic | Status Change Month | 0SPRSCMON | |
Characteristic | Status Change Quarter | 0SPRSCQUA | |
Characteristic | Status Change Year | 0SPRSCYEA | |
Characteristic | Created on | 0SPRCREATED | |
Characteristic | Status Change Week | 0SPRSCWEE | |
Characteristic | Message number | 0SPRMGNO | |
Characteristic | Configuration Item | 0SPRPRODID | |
Characteristic | Configuration Text | 0SPRTXTONJ |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Category level 1 | 0SPRCATLV1 |
Characteristic | Category level 2 | 0SPRCATLV2 |
Characteristic | Category level 3 | 0SPRCATLV3 |
Characteristic | Category level 4 | 0SPRCATLV4 |
Characteristic | Project/Task List | 0SPRPRJCT |
Characteristic | Solution Category | 0SPRSOLCT |
Characteristic | Transaction Type | 0SPRTTYPE |
Characteristic | Source Process | 0SPRSRCPR |
Characteristic | Source-Specific ID | 0SPRSRCRI |
Characteristic | IBase | 0SPRIBASE |
Characteristic | Message Component | 0SPRMGCOM |
Characteristic | Message Priority | 0SPRC1L___F103 |
Characteristic | Business Partner | 0SPRBPNO |
Characteristic | Business partner role | 0SPRBPROLE |
Characteristic | Status Change Day | 0SPRSCDAY |
Characteristic | Status Change Month | 0SPRSCMON |
Characteristic | Status Change Quarter | 0SPRSCQUA |
Characteristic | Status Change Year | 0SPRSCYEA |
Characteristic | Created on | 0SPRCREATED |
Characteristic | Message number | 0SPRMGNO |
Characteristic | Configuration Item | 0SPRPRODID |
Characteristic | Configuration Text | 0SPRTXTONJ |
Object Type | Name | Technical Name |
---|---|---|
Variable | Process Types in Incident Management | 0SPR_V_PROCTY_IN |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Number of Events | 0SPRINCNUMB | — |
Characteristic | Transaction Type | 0SPRTTYPE | — |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Status Change Week | 0SPRSCWEE | — |