Defining the Recipient of a Service Session Report

For each monitored system, you can specify the recipients of the service session report. This need not be the account contact. For example, you can designate a representative and other interested parties. You define recipients and recipients lists in the Central Notification Management.

If you do not define a recipient, you do not get the service report by e-mail. You can download the service report from SAP Solution Manager. For more information, see Downloading the Service Session Report.

Prerequisites

The e-mail function is active in SAP Solution Manager. For more information, see Activating the E-Mail Function in SAP Solution Manager.

Procedure

You can define recipients of service reports for specific systems. Depending on the type of service, this function is available as follows:

For all services (for example, Service Level Reporting and EarlyWatch Alert for Solutions):
1. Choose the SAP Engagement and Service Delivery work center, the Services scenario, and then Service View or Session View.
2. Select the relevant service (for example, EarlyWatch Alert).
3. Choose the Maintain Recipients button.
4. To assign e-mail addresses to system IDs:
  1. Choose a recipient or recipient list from Central Notification Management.
  2. Enter the solution and system ID.
5. Save your entries.
For EarlyWatch Alert only:
1. Choose the SAP Solution Manager: Configuration work center and the EarlyWatch Alert Management scenario.
2. In step 4 Maintain Recipients, choose the Add button.
3. To assign e-mail addresses to system IDs:
  1. Choose a recipient or recipient list from Central Notification Management.
  2. Enter the solution and system ID.
4. Save your entries.
For all services (for example, Service Level Reporting and EarlyWatch Alert for Solutions):
1. Choose the System Monitoring work center and the Setup scenario.
2. Under System Monitoring, choose Configure Automatic Reports Mailing.
3. Select the relevant solution.
4. To assign e-mail addresses to system IDs:
  1. Choose a recipient or recipient list from Central Notification Management.
  2. Enter the solution and system ID.
5. Save your entries.