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ITSM Analyses - New Problem Messages by Source Locate this document in the navigation structure

WebTemplate WebTemplate: 0SPR_WT_NEW_TICKETS_BY_SOURCE

 

This WebTemplate shows the number of new incident messages, by source. The source describes from where the message was created. The WebTemplate displays the key figures graphically and in tables, by source and calendar week, for a creation period.

The WebTemplate gives a general overview, and you can analyze the message history in more detail, using further attribute and processing duration filter criteria.

Data Modeling

Requires

Object Type

Name

Technical Name

Query

History of Incidents in Status New

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