This query contains the average work effort in hours, by priority and transaction type. The cross-ITSM transaction types are the default values.
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Transaction Type | 0SPRTTYPE | 0SPR_V_PROCTY_PR |
Characteristic | Category level 1 | 0SPRCATLV1 | |
Characteristic | Category level 2 | 0SPRCATLV2 | |
Characteristic | Category level 3 | 0SPRCATLV3 | |
Characteristic | Category level 4 | 0SPRCATLV4 | |
Characteristic | IBase | 0SPRIBASE | |
Characteristic | Message Component | 0SPRMGCOM | |
Characteristic | Message Priority | 0SPRMGPRI | |
Characteristic | Project/Task List | 0SPRPRJCT | |
Characteristic | Solution Category | 0SPRSOLCT | |
Characteristic | Business Partner | 0SPRBPNO | |
Characteristic | Business Partner Role | 0SPRBPROLE | |
Characteristic | Creation Date | 0SPRCREATED | |
Characteristic | Source Process | 0SPRSRCPR | |
Characteristic | 0SPRSRCTX | 0SPRSRCTX | |
Characteristic | Calendar Year/Month | 0CALMONTH | |
Characteristic | Cal. Year/Quarter | 0CALQUARTER | |
Characteristic | Calendar Year | 0CALYEAR | |
Characteristic | Calendar Day | 0CALDAY | |
Characteristic | Calendar Year/Week | 0CALWEEK |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Category level 1 | 0SPRCATLV1 |
Characteristic | Category level 2 | 0SPRCATLV2 |
Characteristic | Category level 3 | 0SPRCATLV3 |
Characteristic | Category level 4 | 0SPRCATLV4 |
Characteristic | IBase | 0SPRIBASE |
Characteristic | Message Component | 0SPRMGCOM |
Characteristic | Project/Task List | 0SPRPRJCT |
Characteristic | Solution Category | 0SPRSOLCT |
Characteristic | Source Process | 0SPRSRCPR |
Characteristic | Source-Specific ID | 0SPRSRCRI |
Characteristic | Business Partner | 0SPRBPNO |
Characteristic | Business partner role | 0SPRBPROLE |
Characteristic | Created on | 0SPRCREATED |
Characteristic | Message number | 0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Variable | ITSM Overview Process Types | 0SPR_V_PROCTY_OV |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Message Priority | 0SPRMGPRI | — |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Average Work Effort | 0SPR_CKF_AVG_WORK_EFFORT2 |