You can display information about the number of solutions provided to customer messages in the last six months (overall/per month). The messages are counted in the month in which they were confirmed. For this reason, the figures may differ from the number of incoming messages per month.
Average Processing Time delivers its business content in a pre-built InfoCube called Average Processing Time – New.
Available as of Release | SAP Solution Manager 7.1 SP05 |
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BI Content Add-On Release | ST-BCO Support Package 3 |