Positive Call Closure 
InfoCube: 0SM_ESRPC
This InfoCube contains data about the direct feedback to SAP Support.
Data Modeling
Object Type | Name | Technical Name |
|---|---|---|
InfoObject | Calendar Year/Quarter |
|
InfoObject | Change Run ID |
|
InfoObject | Avg. Friendliness |
|
InfoObject | Avg. Initial Reaction Time |
|
InfoObject | Avg. Knowledge |
|
InfoObject | Avg. Processing Time |
|
InfoObject | Avg. Support in General |
|
InfoObject | Canceled Surveys |
|
InfoObject | Closed Surveys |
|
InfoObject | Customer Participation % |
|
InfoObject | Customer Number |
|
InfoObject | Customer Name |
|
InfoObject | Description |
|
InfoObject | No. of Incoming Messages |
|
InfoObject | Installation Number |
|
InfoObject | Month |
|
InfoObject | PCC Counter Messages |
|
InfoObject | Number of Filled PCC Survey Q1 |
|
InfoObject | Number of Filled PCC Survey Q2 |
|
InfoObject | Number of Filled PCC Survey Q3 |
|
InfoObject | Number of Filled PCC Survey Q4 |
|
InfoObject | Number of Filled PCC Survey Q5 |
|
InfoObject | Number of Filled PCC Survey Q6 |
|
InfoObject | Sum of Filled PCC Survey Score Q1 |
|
InfoObject | Sum of Filled PCC Survey Score Q2 |
|
InfoObject | Sum of Filled PCC Survey Score Q3 |
|
InfoObject | Sum of Filled PCC Survey Score Q4 |
|
InfoObject | Sum of Filled PCC Survey Score Q5 |
|
InfoObject | Sum of Filled PCC Survey Score Q6 |
|
InfoObject | Record type |
|
InfoObject | Request ID |
|
InfoObject | Admin Extractor |
|
InfoObject | Admin Main Extractor |
|
InfoObject | Time (yyyyMMddhhmm) |
|