This MultiProvider is an interface for queries in which the data to analyze the message processing duration is collected from the various data sources.
The data for the data types of a message are saved in this MultiProvider, in various dimensions, depending on the time perspective:
Last processing state dimensions |
Data history dimensions |
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Example
The following graphic shows the relationships between the various dimensions, using the example of the data type message attributes.
Relationship between the dimensions of the last processing state and data history
The dimension Last Message Status
captures the processing duration of all messages with the selected current processing state, from the time of the analysis back to the message creation date. You can determine the average processing duration of the messages, in queries, using this data.
Messages with the current processing status |
Duration in hours |
Message 1 |
Not relevant |
Message 2 |
Not relevant |
Message 3 |
6 |
Average |
6 |
The dimension Message History
captures the time a specified message processing staus was changed. You can determine the average duration of a processing status, in queries, by criteria such as message status, system status, or business partners, in this data. It tells you, for example, how long a message had the status In Process
.
Messages |
Duration in hours |
Message 1 ( |
4 |
Message 2 ( |
3 |
Message 3 ( |
5 |
Average ( |
4 |
You can combine the two dimensions, for a more differentiated analysis. I this example, you can answer the question, how long, on average, messages which the support is currently processing, previously had the status In Process
.
The dimension Last Message Status
preselects the messages with the current status Sent to Support
. The dimension Message History
provides the change times of the processing states of these messages. This gives you the average processing duration in the message status In Process
.
Messages with the current processing state |
Duration of |
Message 1 |
3 |
Message 2 |
4 |
Message 3 |
Not relevant |
Average |
3,5 |
Object Type | Name | Technical Name |
---|---|---|
InfoObject | Calendar Day |
|
InfoObject | Calendar Year/Month |
|
InfoObject | Calendar Year/Quarter |
|
InfoObject | Calendar Year/Week |
|
InfoObject | Calendar Year |
|
InfoObject | Change Run ID |
|
InfoObject | Record type |
|
InfoObject | Request ID |
|
InfoObject | Date Granularity |
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InfoObject | Time Granularity |
|
InfoObject | Landscape Component Name |
|
InfoObject | Landscape Component CV PPMS ID |
|
InfoObject | Landscape Installation Number |
|
InfoObject | Landscape Maininstance MI PPMS ID |
|
InfoObject | Landscape Maininstance Name |
|
InfoObject | Landscape Maininstance P PPMS ID |
|
InfoObject | Landscape Product Name |
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InfoObject | Landscape Product PV PPMS ID |
|
InfoObject | Landscape System ID |
|
InfoObject | Unique System ID |
|
InfoObject | GUID of the basis message |
|
InfoObject | Number of the basis message |
|
InfoObject | Business Partner |
|
InfoObject | Business Partner Role |
|
InfoSet | Incident Management Reporting - Durations / Messages |
|
InfoSet | Incident Management Reporting - Durations / Messages |
|
InfoObject | Category Level 1 |
|
InfoObject | Category Level 2 |
|
InfoObject | Category Level 3 |
|
InfoObject | Category Level 4 |
|
InfoObject | Code group |
|
InfoObject | Code |
|
InfoObject | Completed flag |
|
InfoObject | Creation date of the message |
|
InfoObject | Creation time of the message |
|
InfoObject | Guid of the CRM message |
|
InfoObject | Concatenated Status profile & User Status |
|
InfoObject | Customer number |
|
InfoObject | Due Date exceeded |
|
InfoObject | Due Date |
|
InfoCube | Dummy Cube |
|
InfoObject | Duration of the state |
|
InfoObject | Date of External Reference Number |
|
InfoObject | External Reference No |
|
InfoObject | IBase |
|
InfoObject | Number of incidents |
|
InfoObject | Initial Reaction Time |
|
InfoObject | IRT User Status |
|
InfoObject | Last daily state flag |
|
InfoObject | Component of Message |
|
InfoObject | Message Number |
|
InfoObject | Priority of Message |
|
InfoObject | Message Status |
|
InfoObject | System status |
|
InfoObject | Maximum Processing Time |
|
InfoObject | MPT User Status |
|
InfoObject | Short Text of Message |
|
InfoObject | Notification Status SAP |
|
InfoObject | Object Status |
|
InfoObject | Project/Tasklist |
|
InfoObject | Configuration Item |
|
InfoObject | SAP message number |
|
InfoObject | Day of Status Change |
|
InfoObject | Month of Status Change |
|
InfoObject | Quarter of Status Change |
|
InfoObject | Week of Status Change |
|
InfoObject | Year of Status Change |
|
InfoObject | Schema ID |
|
InfoObject | Solution Category |
|
InfoObject | Source Process |
|
InfoObject | Source Related ID |
|
InfoObject | Source Status |
|
InfoObject | Status change counter |
|
InfoObject | Time of Status Change |
|
InfoObject | Status change number |
|
InfoObject | Status profile |
|
InfoObject | Unique state identifier |
|
InfoObject | Merged Status Text (Text as key) |
|
InfoObject | Duration within calling hours (min) |
|
InfoObject | Total duration (min) |
|
InfoObject | Transaction type |
|
InfoObject | Configuration Text |
|
InfoObject | Time zone |
|
InfoObject | Work duration (min) |
|
InfoObject | Work Effort (min) |
|
InfoSet | Incident Management Reporting - Dur. / Bus. Par. / Syst. |
|
InfoObject | Time |
|