This query contains the total number of tickets, by priority and transaction type. The default values are the cross-ITSM transaction types, and system status "open". A Top 5 condition is also saved inactively.
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Transaction Type | 0SPRTTYPE | 0SPR_V_PROCTY_OV |
Characteristic | System status | 0SPRMGUST | In Process, Open, New, Created |
Characteristic | Category level 1 | 0SPRCATLV1 | |
Characteristic | Category level 2 | 0SPRCATLV2 | |
Characteristic | Category level 3 | 0SPRCATLV3 | |
Characteristic | Category level 4 | 0SPRCATLV4 | |
Characteristic | Project/Task List | 0SPRPRJCT | |
Characteristic | Solution Category | 0SPRSOLCT | |
Characteristic | Source Process | 0SPRSRCPR | |
Characteristic | Source-Specific ID | 0SPRSRCRI | |
Characteristic | IBase | 0SPRIBASE | |
Characteristic | Message Component | 0SPRMGCOM | |
Characteristic | Business Partner | 0SPRBPNO | |
Characteristic | Business partner role | 0SPRBPROLE | |
Characteristic | Created on | 0SPRCREATED | |
Characteristic | Message Priority | 0SPRMGPRI | |
Characteristic | Message number | 0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Characteristic | Category level 1 | 0SPRCATLV1 |
Characteristic | Category level 2 | 0SPRCATLV2 |
Characteristic | Category level 3 | 0SPRCATLV3 |
Characteristic | Category level 4 | 0SPRCATLV4 |
Characteristic | Project/Task List | 0SPRPRJCT |
Characteristic | Solution Category | 0SPRSOLCT |
Characteristic | Source Process | 0SPRSRCPR |
Characteristic | Source-Specific ID | 0SPRSRCRI |
Characteristic | IBase | 0SPRIBASE |
Characteristic | Message Component | 0SPRMGCOM |
Characteristic | Business Partner | 0SPRBPNO |
Characteristic | Business partner role | 0SPRBPROLE |
Characteristic | Created on | 0SPRCREATED |
Characteristic | System status | 0SPRMGUST |
Characteristic | Message number | 0SPRMGNO |
Object Type | Name | Technical Name |
---|---|---|
Variable | ITSM Overview Process Types | 0SPR_V_PROCTY_OV |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Characteristic | Message Priority | 0SPRMGPRI |
Object Type | Name | Technical Name | Value Restriction / Calculation |
---|---|---|---|
Key Figure | Number of Events | 0SPRINCNUMB | — |