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Example documentationIntegrate CCMS Metrics into MAI: Update Queue Waiting Time


In this example, you integrate the CCMS metric SAP Update: Mean Waiting Time in Dispatcher Queue into technical monitoring. The metric measures the the time which the update requests spend in the dispatcher queue before being assigned to a free work process.

You can display this metric in the Alert Monitor, e.g. in the Entire System monitor.


This section is an example of the Extend Monitoring and Alerting Infrastructure with CCMS Metrics process. This process shows how you can extend technical monitoring with additional, previously not monitored CCMS metrics.


The integration of the CCMS metric into the Monitoring and Alerting Infrastructure (MAI) comprises several steps, which are described consecutively below:

Determine CCMS metric attributes

To integrate the CCMS metric into MAI, you need a set of technical attributes of this metric (this step, and its attributes, are described under Determine CCMS Metric Attributes). You need the following attributes:

  • MTE class

  • Object name, if the metric occurs more than once per context

  • Context name

  • MTE Type

  • Granularity

  • Instance-specific or system-wide

To determine these attributes for the metric, proceed as follows:

  1. Start the Alert Monitor (transaction RZ20) in a managed ABAP system, and start the Start of the navigation path SAP CCMS Monitor Templates Next navigation step Entire System End of the navigation path monitor.

  2. Expand the monitor paths Start of the navigation path <system ID> Next navigation step Application Server Next navigation step <instance name> Next navigation step R3Services Next navigation step Update Next navigation step PerformanceU1 End of the navigation path, and select the node Queue Time. Choose Attributes.

    Note Note

    The monitor tree also contains the object PerformanceU2, which also contains a node with almost the same attributes. So the MTE class doees not uniquely determine an MTE in a context.

    End of the note.
  3. The Monitoring: Attributes and Methods screen displays most of the required attributes. The name of the MTE class is R3UpdateQueueTime, the long name of the node is:

    <system ID>\<instance name>\R3Services\Update\PerformanceU1\QueueTime




    MTE class



    <instance name>, so it is an instance-specific metric

    Object Name

    PerformanceU1 or PerformanceU2

    Note Note

    You must create two metrics with different object names for the MAI integration.

    End of the note.

    MTE Type

    Performance attribute, so a numeric value is output


    Select the node in the monitor tree and choose (Show Details), to see in the smoothed performance values for the last 30 minutes that the metric is measured every five minutes.

You have then determined all required attributes of the CCMS metric.

Determine Collector

To integrate a CCMS metric into MAI, you must specify the data collector and its input parameter for the metric. The collector and its input parameter value depend on the CCMS metric attributes that you determined.

This step is described under Determine the Collector. Use the data collector CCMS MTE + Object Name, because the metric has the following attributes:

  • It is an instance-specific metric.

  • The metric delivers a numerical value.

  • The object name is relevant.

The input parameters are as follows:

Parameter ID

Parameter value


5 minutes




PerformanceU1 or PerformanceU2


This parameter is filled automatically

Create Customer Template

MAI metrics, whether delivered by SAP or created by customers, are in templates in technical monitoring, so to create a metric, you must first create a customer template in der SAP Solution Manager Configuration (this and the next step are described in Creating MAI Metrics from CCMS Metrics). To do so, proceed as follows:

  1. Start SAP Solution Manager Configurations (transaction SOLMAN_SETUP).

  2. Go to Technicals Monitoring, the monitoring use case System Monitoring, and step Template Management.

  3. Switch to editing mode.

  4. Expand the type of the managed object and product for which you want to create a custom template, in the Templates navigation bar. For an instance-specific metric, it is Start of the navigation path Technical Instance Next navigation step SAP ABAP 7.00 - 7.03 End of the navigation path

  5. If you have not yet created a suitable template, select this SAP-delivered template, and choose Create Customer Template. Enter a name in the Name field, for example Other CCMS Metrics.

  6. Save the template.

You have now created a customer template. Create the metric in this template.

Create New Metric

You are in Template Management, and have created a customer template. Create a new MAI metric in this template:

  1. Go to edit mode, and then to expert mode.

  2. To create a new metric, choose Start of the navigation path Create Next navigation step Metric End of the navigation path. A customer metric creation wizard starts.

  3. Enter the general attributes of the new metric in the Overview tab:




    Queue Waiting Time Update1





    Data Type

    Whole number




    Do not change this entry.

    Technical Name


    Customer description

    Enter a description of your metric.

  4. Go to the Data Collection tab. Specify the technical connection to the CCMS metric to be integrated into MAI:



    Data Collector Type

    RFC (Pull)

    Data Collector Name

    CCMS MTE + Object Name

    Collection interval

    5 minutes

    Input Parameter Collector

    GRANULARITY: 5 Minutes

    KEY_FIGURE: R3UpdateQueueTime

    OBJECT_NAME: PerformanceU1

  5. Go to the Data Usage tab. Specify the applications for which you use the new metric. In this example, you want to display the history of the new metric in the metric monitor as well.



    Send Values to an Event Calculation Engine

    Do not change this entry.

    Send Values to SAP NetWeaver Business Warehouse

    Set this flag.

    BW Mapping Rule

    Standard BI Mapping for CCMS Metrics (ONLY Data Provider: CCMS MTE)


    Optimized for Metric Monitor

  6. Go to the Threshold Value tab. Specify the threshold types and values for the new metric:



    Threshold Value Type

    Numeric Threshold (GtoY/YtoR/RtoY/YtoG)

    Monitored Value

    Trigger at Value

    Do not change these entries.

    Threshold values

    Copy the threshold values from CCMS:

    • Switch from GREEN to YELLOW: 2.000

    • Switch from YELLOW to RED: 3.000

    • Switch back from RED to YELLOW: 2.000

    • Switch back from YELLOW to GREEN: 1.000

  7. Go to the Validity tab. Do not enter a value.

  8. Go to the second step (Assignments) of the customer metric creation wizard. You can assign an alert to the metric. Skip this step because there is not yet a suitable alert for the new metric. Choose Finish, to complete the creation of the metric.

  9. Save the template.

Note Note

Create another metric analogously, because you need two MAI metrics for type 1 and type 2 updates. The differences from the metric just created are:

  • As the metric Name, specify Queue Waiting Time Update2.

  • As the Technical Name of the metric, specify Z_R3UPDATE2QUEUETIME.

  • As Input Parameter Collector for OBJECT_NAME, specify PerformanceU2.

End of the note.
Create an alert for the new metric

No alert is yet assigned to your new metric. To create an alert in this template, proceed as follows (the descriptions of this and the next step are under Creating Alert Types for the New MAI Metrics):

  1. Choose Start of the navigation path Create Next navigation step Alert End of the navigation path. A customer alert creation wizard starts.

  2. Enter the general attributes of the new alert in the Overview tab:




    Update: Queue Waiting Time Too Long




    5 - Medium

    Do not group occurrences

    Do not change this entry.


    Do not change this entry.

    Technical Name


    Customer description

    Enter a description of your alert.

  3. Do not change the settings in the Messages, Notifications, Third-Party Components and Auto-Reactions tabs. These settings are then copied into the template.

  4. In the Rule tab, you specify how the alert color is determined if the alert has several metrics assigned to it. Do not change the value Worst Case Rule.

  5. Go to the second step (Assignments) of the customer alert creation wizard. You can assign metrics to the alert. Choose the prviously created metrics Queue Waiting Time Update1 and Queue Waiting Time Update2.

    Note Note

    Press the CTRL key while you select the metrics

    End of the note.
  6. Choose Finish, to complete the creation of the alert.

  7. Save your template.

Rename New Event

You have created an alert for your new metric. The system generates a consolidation event with the same name as the alert, automatically. As the event is displayed independently of the status in technical monitoring, change the name. Proceed as follows:

  1. Go to the Metrics, Events, Alert Hierarchy tab.

  2. Find the newly created alert Update: Queue Waiting Time Too Long, and expand its subtree. The automatically created consolidation event is below the alert.

  3. Choose the consolidation event of the alert, and name it Update: Queue Waiting Time.

  4. Save your template.

Assign and activate template

You have made the required changes to the customer template. To use the new metric and its alert in technical monitoring, assign the template to managed objects, and activate the assignment. This is described in Using Templates.

  1. Go to SAP Solution Manager Configuration step Define Scope.

  2. Select ABAP systems whose metrics you want to monitor, and go to the next step (Monitoring Setup).

  3. Choose Assign Templates for all instances, and for the product SAP ABAP Basis choose the previously created template Other CCMS Metrics.

  4. Activate the assignment with Start of the navigation path Copy and Activate Next navigation step All Managed Objects End of the navigation path.


You have performed all steps required to integrate a CCMS metric into MAI; the metric is displayed in the Technical Monitoring work center.

Start System Monitoring of the ABAP systems to which you have assigned your template. The metric is in the technical instances, under Start of the navigation path Instance Performance Next navigation step Update: Queue Waiting Time End of the navigation path.