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Background documentationMaintaining Service Outages, as the Administrator Responsible


Ensure that only SLA-relevant data is reported and displayed in the dashboard. To do so,

  • maintain an automatically created service outage and adjust, for example, start and stop times or faulty measurements.

  • create a service outage manually, if measurements are missing.

  • hide service outages if they are caused by false alarms

In a typical scenario, the service provider system administrator responsible agrees to the changes with the customer end user, for example a Business information Officer. At the end of a reporting period, the service provider IT service manager confirms the service outages.