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Procedure documentationCreating Service Requests as an End User


  1. In the navigation area in the WebClient UI, under Create choose Service Request.

    The Select Transaction Type dialog box opens.

  2. Choose the transaction type.

    Whether you have to select a transaction type depends on how your system is configured. Ask the person responsible for your system about the customer transaction types available.

  3. A screen opens that leads you through the service request creation steps.

    Some frequently used service requests may be available by default. To create such a service, choose the corresponding button.

  4. Categorize the service request.

  5. You can enter further information, depending on the category.

  6. Check and correct your entries.

  7. Choose Confirm and Send, to create the service request.