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Procedure documentationCreating Messages

 

If you find inconsistencies in the cross-database comparison, you can create messages directly from the comparison run overview.

Prerequisites

You are authorized to create messages in IT Service Management.

Procedure

  1. On the Comparison Run Overview tab page, choose Create Incident.

    The system displays a dialog window.

  2. Choose the type of message you want to create, and choose OK.

    The system displays the message form which is automatically prefilled with specific data, for example, the a description, the fact that the message is related to a comparison run, and so on.

    Note Note

    If you want to change the predefined message text, you can implement the enhancement spot DSWP_CDC_INCI_PARA.

    End of the note.

  3. Complete the information in the message form, and choose Send.

Result

You have created a message which is dispatched to the responsible support team.