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  Service Level Reporting


You use Service Level Reporting to optimize and simplify long-term system monitoring. You can use Service Level Reporting to fulfill your internal and external Service Level Agreements (SLA).


Service Level Reporting:

  • Is based on SAP EarlyWatch Alert.

  • Allows you to display aggregated alert information from Business Process Monitoring.

If you have created business processes in a project, you can include them in Service Level Reporting along with their assigned systems and transactions.


You have:

  • Set up a solution landscape in SAP Solution Manager.

  • Set up RFC connections between SAP Solution Manager and your managed systems.

  • Set up SAP EarlyWatch Alert for all systems in SAP Solution Manager.


Service Level Reporting includes the following functions:

  • Service Level Reporting regularly checks the specified technical Key Performance Indicators (KPI), such as system availability and performance thresholds.

  • You can set up various Service Level Report types for reporting, schedule Service Level Reports for automatic generation, and process them in sessions, according to your requirements.

  • You can display the Service Level Reports as detailed HTML reports, or send them as Microsoft Word reports.