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Function documentationEnd User Experience Monitoring


The End User Experience Monitoring (EEMon) simulates the behavior of users who access central servers at different locations and run business processes. As administrator, you monitor the availability of the systems, and performance of the connections, from the end user perspective, in real time.


End User Experience Monitoring is in the Technical Monitoring work center in SAP Solution Manager.


End User Experience Monitoring comprises the following functions:


You use the EEMon setup, to

  • initially set up the infrastructure which provides the data to real-time monitoring

  • add locations to an existing infrastructure and configure EEMon robots for them. EEMon robots are diagnostics agents that execute EEMon scripts.

  • add technical scenarios to an existing infrastructure. Technical scenarios are groups of technical systems in which specified business processes run.

  • upload new EEMon scripts for the EEMon robots so that you can distribute them to the locations. An EEMon script simulates a business process.

  • define parameters for monitoring, such as threshold values for generating messages

  • specify the method for evaluating the EEMon data in SLA reporting

  • define parameters for reporting, for example, the method for evaluating the EEMon data in SLA reporting and the threshold values for individual business-relevant steps in EEMon scripts

Script Editor

The End User Experience script editor (EEMon editor) creates EEMon scripts that are run on hosts at your various locations by EEMon robots, to simulate business processes.

Real-Time Monitor

The End User Experience monitor (EEMon monitor) provides real-time monitoring of the availability of business processes and analyzes the cause of any errors which occur.

Interactive Reporting

EEMon reporting displays the most important monitoring data through time – from today to the previous year – on a centralized basis. You identify potentially problematic trends early, and get an overview of the availability and performance of your scenarios. The corresponding metrics are output at technical scenario, EEMon script, EEMon robot, and step levels.


Setting up EEMon

Setting up end user experience monitoring is an iterative process which you perform several times:

  1. Create an initial technical scenario and an EEMon self-test script, which you can use to test the application. For more information, see Setting Up an Initial EEMon Infrastructure.

  2. Start the EEMon monitor to test the infrastructure and to get to know the capabilities of the EEMon monitor:

    For more information, see End User Experience Monitor.

  3. Extend the infrastructure:

    1. Install diagnostics agents on hosts at your various locations. For more information, see Installing Diagnostics Agents on End-User Hosts.

    2. Configure diagnostics agents as EEMon robots. To do so, start EEMon setup again in the SAP Solution Manager: Configuration work center and follow the instructions for the Configure EEMon Robots sub-step of the Configure Infrastructure step.

  4. Create an EEMon script that simulates end user activities, and distribute it on the EEMon robots. For more information, see Creating EEMon Scripts and Distributing Them on Robots.

  5. In the Monitoring step of the EEMon setup, adapt the parameters, for example, to your organization or at the EEMon robots or scripts level. You specify measurement intervals, for example.

    For more information, see Adjusting Parameters.

  6. In the Monitoring step, configure the monitoring settings by grouping the EEMon robots for displaying the data in the EEMon monitor by region or function. For more information, see Grouping EEMon Robots Regionally or Functionally.

  7. Adjust the alert threshold values in the Alerting step. For more information, see Specifying Alert Thresholds.

  8. Adjust the EEMon monitor interface. For more information, see End User Experience Monitor.

  9. Repeat steps 3 and 8 until you can monitor the availability and performance of all critical business processes in the EEMon monitor.

Additional activities