Open the SAP Engagement and Service Delivery work center.
Choose the Services view.
Choose Get Current Service Plan from SAP.
Note
You can also schedule the background job RDSWPCISERVICEPLAN. This is scheduled to run daily by default.
Select the solution.
Choose OK.
The service plan appears in your session list.
Note
Resolving service plan issues
If the service plan is not displayed or is empty, for example, analyze the application log:
Start transaction SLG1.
In the Object field, enter SOLAR.
In the Subobject field, enter SAP_BACKEND.
In the External ID field, enter GET_SERV_PLAN*.
Note
Enter the external ID in capital letters.
To display only customer-relevant information under Log Class, select Only very important logs.
Choose Execute.
The application logs are displayed.
In the External ID column, search for the service order number.
Check the reason for the issue and try to resolve it, or create a support message, adding the information from the application log.