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Function documentationConfiguration of IT Service Management Locate this document in the navigation structure

 

To be able to use IT Service Management in SAP Solution Manager, you must make various system settings.

Prerequisites

  • You are authorized for SAP Solution Manager Configuration.

  • You have made preparatory configuration settings in SAP Solution Manager Configuration in the System Preparation, Basic Configuration and Configuration of Managed Systems scenarios.

Features

  • SAP Solution Manager Configuration (SOLMAN_SETUP)

    You make the most important settings for IT Service Management in SAP Solution Manager Configuration (transaction SOLMAN_SETUP) in the IT Service Management scenario. For more information, see Configuration in Solution Manager Configuration.

  • Customizing

    Additional settings that are not in the SAP Solution Manager Configuration are still in Customizing under   SAP Solution Manager   Capabilities (Optional)   IT Service Management  .

  • Further configuration information

    Information about detailed configuration settings for IT Service Management is in the IT Service configuration guide in the Business Process Repository, under   Solutions/Applications   SAP Solution Manager   Scenarios   IT Service Management   Business Processes  . The guideline is in the Configuration tab of the process.