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This part of SAP Library gives you an overview of the changes and new features in SAP Solution Manager 7.1 SP12 since SAP Solution Manager 7.1 SP11.

This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced and deleted functions in the SAP Engagement and Service Delivery process.

Function

Type of Change

Description

More Information

Engagement Cycle

Enhanced

You can use the Reports, Roadmap, and Project tab pages for engagement cycles.

You can use the case ID to link the engagement cycle to a case.

Engagement and Benefits

Services

Changed

The maintenance of recipients of reports (service, EarlyWatch Alert) was improved. You can now add recipients from the Central Notification Management directly in the work center. You can add e-mail addresses and distribution lists.

In Customizing, the BAdIs E-Mail Filter (SOLMAN_DSWP_EMAILFIL) and Auto E-Mail Transmission (SOLMAN_DSWP_MAIL_TRA), as well as the activity Map Systems to E-Mail Addresses are no longer available.

In the SAP Solution Manager Configuration, you can define the recipients and the format of the report that is sent by e-mail (Word, HTML, link to the report in the system). EarlyWatch Alerts reports in HTML format are sent as an attachment instead of the e-mail body.

Services

Top Issues

Issues

Enhanced

You can display Top Issues and issues hierarchically, that is, showing the relation between top issues, issues, and tasks.

Top Issues

Issues

Issue Management

Enhanced

You can assign a project management project as context to an issue.

You can tag issues to flexibly group them as required.

Issue Management

Common Tasks

Enhanced

The following common tasks are added:

  • Manage Alerts

  • Display Log for Service Plan

  • Configure Service Job's Parallelization

Common Tasks