To analyze the channel in error status, click the Navigate to Channel Monitor traffic light.
The channel monitor displays the channels in error status. You need not apply filter criteria.
In the Channel Overview screen area, select the channel in error status.
To correct the status of the channel, do the following:
To stop the channel, choose
.The status is displayed on the Stop Details : <channel name> tab page.
To start the channel, choose
.The status is displayed on the Start Details : <channel name> tab page.
To ping the channel, choose
.The root cause of the problem is displayed on the Ping Details : <channel name> tab page. You can ping channels of type FILE, JDBC, SOAP, MAIL, and RFC, which are not in status Stopped or Not Administered.
Perform one of the following:
Purpose | Task |
---|---|
If the status did not change and you want to analyze the problem | Choose . |
If you want to request support | Create an incident message. |
If you want to notify the status of component to a user | Send a notification. |
If you want to save the monitored data locally for further analysis | Choose . |
For more information on creating incident messages, see Create Message.
For more information on sending notifications, see Notifying Users.