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Procedure documentationDefining the Recipient of a Service Session Report Locate this document in the navigation structure

 

For each monitored system, you can specify the recipients of the service session report. This need not be the account contact. For example, you can designate a representative and other interested parties. You define recipients and recipients lists in the Central Notification Management.

If you do not define a recipient, you do not get the service report by e-mail. You can download the service report from SAP Solution Manager. For more information, see Downloading the Service Session Report.

Prerequisites

The e-mail function is active in SAP Solution Manager. For more information, see Activating the E-Mail Function in SAP Solution Manager.

Procedure

You can define recipients of service reports for specific systems. This function is available in the Service view and Session view of the SAP Engagement and Service Delivery work center.

  1. Choose the Maintain Recipients button.

  2. To assign e-mail addresses to system IDs:

    1. Choose recipient or recipient list from Central Notification Management.

    2. Enter the solution and system ID.

  3. Save your entries.

You can access the same screen in the System Monitoring work center:

  1. Choose the Setup scenario.

  2. Under System Monitoring, choose Configure Automatic Reports Mailing.