In an SAP system with SAP GUI, you can report incidents from a transaction menu by choosing  Help Create Support Message .

In the managed systems, you can create messages in SAP Solution Manager with  Help Create Support Message .

You can create new incident messages in the Business Blueprint function, on the Service Messages tab page. For more information, see Creating Messages.

In the Test Management work center, testers can specify the status for a test case in the Tester Worklist (STWB_WORK) transaction and, if necessary, they can create an incident message. For information about the statuses for which you can create a message within the Test Workbench, see Assign Status.

You can create incident messages in the SAP Engagement and Service Delivery work center, in Issue Management.

You can create incident messages in the Technical Monitoring work center, for example, in BI Monitoring or PI Monitoring. For more information, see Processing Alerts.

You can create incident messages in the System Monitoring work center. For more information, see the Process Alerts section in Alert Inbox.

You can create incident messages in the End User Experience Monitoring work center. For more information, see Assigning Roles to EEMon Users.

In business process monitoring within the Business Process Operations work center, a value is defined to specify the maximum processing time for a business process. If this time is exceeded, an alert is triggered and an incident message is created automatically. For more information, see Calculating Service Times.

You can create incident messages from Cross-Database Comparison. For more information, see Creating Messages.

You can create incident messages in the interaction center. For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <Release SAP CRM 7.0 or higher> Application Help Interaction Center .

The Operating System Command Adapter enables you to use third-party incident management tools to create or close tickets, based on alerts created by the SAP Solution Manager alerting infrastructure. For more information, see Operating System Command Adapter.