Time Recording 
You can record the effort, that is, the time spent on each message that you process as a support employee or have already processed and confirmed.
You can specify your own activity types for effort recording.
You can analyze the effort in reporting.
Prerequisites
For the following functions, you must make scenario-specific settings in SAP Solution Manager configuration:
You want to use your own activity types for effort recording.
You want to be reminded about effort recording automatically when you save a message
For more information, see the Customizing for SAP Solution Manager, under 
SAP Solution Manager 
Capabilities IT Service Management Time Recording 
.
Features
You can record any number of times in a message and change them at any time.
Note
If your user has the role Support Employee in SAP Solution Manager, you can only display and change times that you recorded for a message yourself.
If your user has the role Administrator in SAP Solution Manager, you can also display all the times recorded for a message by other processors and record times for another person.
For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under http://service.sap.com/instguides SAP Components SAP Solution Manager <current release> , under 4 Operations.
You can record the time you spent on a request for change or a change document. If your project is integration with SAP Portfolio and Project Management, the data is also transferred to the assigned SAP Portfolio and Project Management project task you are working for.