SAP Engagement and Service Delivery 
This part of SAP Library gives you an overview of the changes and new features in SAP Solution Manager 7.1 SP11 since SAP Solution Manager 7.1 SP10.
This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced and deleted functions in the SAP Engagement and Service Delivery process.
Function | Type of change | Description | More information |
|---|---|---|---|
Restarting a Service Session | Changed | When restarting a service session, to discard incorrect entries, you can choose whether to reset the preparation step (questionnaire) or the analysis. | |
Creating New Top Issues or Editing Details | Changed | To add screenshots or format text describing an Issue or Top Issue, use Microsoft Word editing functions. |
|
Changing Attributes of Issues/Top Issues, or Tasks quickly | Changed | You can change attributes of multiple issues or top issues (due date, status, processor, for example), in the list view directly, without opening individual issues or top issues. | |
Notifying Processors About Overdue Issues/Top Issues | New | As an application manager, identify overdue issues or top issues, and generate a notification, to ensure that they are processed by the processor responsible. | |
Getting Service Plans from SAP | Changed | If the service plan is not displayed or is empty, for example, you can access the application log, to analyze it. |