Issue Types are categories to classify Issues in solutions and business processes. You can classify known Issues by the types in the table below.
Code Group: Solution
Code (Issue Types) | Description |
---|---|
Functional gaps | Missing functionality in:
|
Software error | Error in a software component as part of:
|
Functional realization | Issue about implementation type, for example: You use a function which was not designed for the requirement. |
Solution landscape | Issue about the technical structure of the solution landscape, for example: You combine two releases of different software components, which was not authorized by SAP. |
Technical infrastructure | All Issues about operating system, network and hardware technical infrastructure. This includes technical aspects of hardware and network capacity sizing. |
Process integration | Issues about the integration of the business processes in your software components. This includes Issues about interface realization. |
Code Group: Customer/Project Management
Code (Issue Types) | Description |
---|---|
Customer management | Issues about customer relationship. |
Project planning | Issues about project planning, preparation and management. |
Project realization | Issues about project management during project realization. |
Change Management | Issues about the Change Management process, e.g. rollout, end user training, etc. This includes all Issues about the incorrect use of a solution. |
Test Management | Issues about testing a solution, either in the implementation or upgrade of a solution. |
Code Group: Operation
Code (Issue Types) | Description |
---|---|
Support organization and processes | Issues about set-up or abilities of support organization or processes. |
Performance management | All Issues about business process or general system performance. |
System management | Issues about system management and administration of all hardware and software components in the system landscape. |
Business process management | Management of business processes: monitoring, error handling, missing operational concepts. |
System and data security | Issues about system access security or display/change business data. |
Data management and archiving | Issues about data management definition and archiving concepts or production solution data volume management. |
Interface management | Issues about interfaces (business processes) and technical interfaces between software components. |
Code Group: Solution Maintenance
Code (Issue Types) | Description |
---|---|
Software Change Management | Issues about the concept, procedure and processes in Software Change Management for the software components in the solution. |
Upgrade and Release Management | Issues about planning, preparation and performance of software upgrades or release changes in the software components in the solution. |
Extended maintenance | Issue about software maintenance extension. |
IT Strategy | Issue about the IT strategy (software and hardware solution and support and operation strategy). |