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As an administrator, you can create new master data and find and edit existing master data in the WebClient UI. Master data is the data of objects that are used in IT Service Management. This data is saved in the system for longer periods of time.

Features

You can edit the following master data, for example:

  • Accounts

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Business Partners  .

  • Contact person relationships

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Business Partners  .

  • CMDB objects

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Installation Management  .

  • Installed bases

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Installation Management   Installation  .

  • LMDB objects

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Installation Management  .

  • Employee

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Business Partners  .

  • Objects

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Objects  .

  • Organizational model

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Organization Management in SAP CRM   Organizational Unit  .

  • SLA metrics

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Service   Service Request Management   IT Service Management   Service Level Agreements (SLA)   Service Level Metric (SLA Metric)  .

  • Knowledge article

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Knowledge Article  .

  • Knowledge article templates

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under   http://help.sap.com/crm   <Release SAP CRM 7.0 or higher>   Application Help   Master Data   Knowledge Article   Using Knowledge Articles  .