Specify the SAP component.

Enter information for further processing at SAP.

Forward a message to SAP to search for the cause in SAP components, or request SAP support.

Monitor the message processing status at SAP.

As SAP Support member, ask an external customer service to answer questions about components.

Open a connection from SAP Support to the managed system.

Display the processing status of the message at SAP and actions taken so far.

Confirm the message at SAP.

For service providers and software partners: Open a connection to the customer via the SAP service architecture.

For software partners: Create partner notes from a message.