Problem (Issue)
A problem (Issue) to which you must respond because it interrupts operational processing, or could do so in the short or long-term. This problem type is more than errors or interruptions which could be reported in an incident message.
Top Problem (Top Issue)
Serious problem which is more than a normal problem (Issue), or a set of related problems. Top problems allow problems to be discussed, e.g. at management level.
Priorities of problems (Issues) could be:
Low: The problem is not serious.
Medium: The problem is not serious in the short-term, but should be resolved in the longer term.
High: Production processing is (partially) threatened or could be threatened.
The causes of problems (Issues) could be:
System administration: e.g. hardware is inadequate for peak processing requirements
Operational processing: e.g. poor performance in some process steps
Operation or organization: e.g. planning too little training for an implementation project; e.g. no clearly-defined responsibilities for monitoring systems and applications
From an Issue you can:
Create an incident messages in IT Service Management
Order a service
Manage the assignment to a change request
Create reports for Issues
The Top Issue "Sales & Distribution Process Performance" comprises the following problems:
Performance problem in the transaction Create Customer (VA01)
Performance problem when creating deliveries (VL01N, VL04 batch), because the system repeats checks.