Creating Job Requests for New Jobs 
You create a job request when you want to schedule a new job.
Procedure
Creating a Basic Job Request for a New Job
In the Job Management work center, under Common Tasks, choose Create Basic Job Request.
The Job Request form appears.
Choose the request type Request: Create New Job.
Enter a name for the job you wish to create. You can use the Check feature to ensure that the name follows the suggested naming convention.
NoteTo base your job request on the data from existing job documentation, use the input help to search for and select the job documentation. The system will load its details into the current form, which you can then edit.
End of the note.Select a system and a client. You can use the input help or make the entries directly.
NoteIf you have selected existing job documentation, the input help only displays the corresponding systems and clients.
End of the note.Specify the date until which the job request is to be valid.
If desired, you can specify job steps. For each step you add, you must specify a description and a command or report.
Under Schedule, enter the job scheduling information:
Repeat: Specify whether the job is to run once (ad hoc) or periodically. For periodic jobs, specify the interval.
Frequency: Specify the frequency of the interval.
Planned Start Date
Optionally, you can enter the planned start time and last permissible start date and time for the job, as well as free text details about the start condition.
Under Business Context, you must enter text descriptions of the business requirements (for example, why you are scheduling a job) and the business process. The other specifications (Region, Country Code, Organization, Business Area, and Business Priority) are optional.
Under Request Overview, specify the following:
The transaction type determines whether the job request will generate an incident in IT Service Management or a request for change in Change Request Management.
The predecessor ID enables you to link the job request with the original message via document flow.
ExampleA user has created a message. While processing the message you notice that you must change the scheduling of a job. Therefore you create a job request and link to the original message in the Predecessor ID field.
End of the example.Message priority
Short and long text explanation of your request
Business partner of the reporter, and, optionally, the processor and sold-to-party
You can use the input help or you can enter the business partner directly and then press ENTER. The system displays the associated contact information.
NoteThe selected system determines which business partners are listed in the input help, so be sure to select the system before you specify the business partner.
End of the note.
Submit the job request.
Creating a Detailed Job Request for a New Job
In the Job Management work center, under Common Tasks, choose Create Detailed Job Request.
The Job Request form appears.
Choose the request type Request: Create New Job.
The following table explains what information you can provide on each of the tab pages of the detailed job request form. The job request form has a structure similar to the job documentation, so when the job request is approved, the information you provide in the job request can be copied to the job documentation.
Tab Page
Description
General
Job request name
Product system and client
Date until which the job request is to be valid
The transaction type, priority, and other information for processing the job request
Business
Text description of the business requirements and business process
Optional entries for the solution context
You can select an existing solution from the input help. When you have selected a solution, the projects and scenarios are loaded into the drop-down list.
Scenario and business process step
When you assign a business process step, the system assigns a logical component.
NoteRemember that you are assigning a logical component for which the previously specified system or previously specified client is the production system.
End of the note.
Scheduling
Choose a scheduler and specify detailed job scheduling information.
Organizations
Document which organizations are responsible for a background job, which business priority the background job has, and for which purpose it is required.
Errors
Document error handling procedures for the job.
Contacts
Add the user and business partner data, for example the person responsible for job documentation.
Restrictions
Document scheduling restrictions, such as other jobs that must not be scheduled at the same time as this job.
Authorizations
Document the authorizations required to schedule the job in the managed system.
Tasks
Create tasks for job documentation. You can then allocate these tasks to employees for processing.
Attachments
Attach or link to documentation regarding the job request.
Submit the job request.
Result
A job request is created and linked with a corresponding incident or request for change.