To find the root cause for the critical or error status of a job, in the BI Overview – <scenario> tab page, click the Open Job Monitor traffic light.
On the BO Job Monitor – <scenario> tab page, analyze the start time, out of time, duration, and status of the jobs.
If the status is not green, alerts are raised for the job.
To view more details and troubleshoot issues, choose Expert Mode.
To further analyze the status using local monitors, do the following:
Select the job, which is in critical or error status.
Choose
.Analyze the status of the job.
To view the alerts raised for the system, go to the Alert Inbox.
To notify a user about the status of the job, send a notification.
To request support to change the status, create a support message.
For more information about sending notifications, see Notification Management.
For more information about creating support messages, see Create Support Message in Incident Management Work Center.
For more information on Alert Inbox, see Technical Monitoring Alert Inbox.