ITSM Analyses - With ITSM Cross Processing Time 
WebTemplate: 0SPR_WT_PROC_TIME_CROSS
This WebTemplate shows the average throughput time and average processing time for ITSM transactions, in days. The key figures are shown in a current view in a bar chart, and in a historical view in a line chart. There are also tabular views. You can maintain conditions and filters in menus.
Data Modeling
Object Type | Name | Technical Name |
|---|---|---|
Query | Total Average Processing Time ITSM Cross | 00O2TJD2OYJEYRK0HYLW6T4NU |
Query | History of Average Processing Time ITSM Cross | 00O2TJD2OYJEYRK10SV4NGB1D |