Report: Effort for Service Desk Messages 
This report lists the time spent processing Service Desk messages, as recorded by the support staff.
For more information about recording the effort expended, see Record Support Effort.
Prerequisites
You have the role Administrator in the SAP Solution Manager. For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under 
http://service.sap.com/instguidesSAP Components 
SAP Solution Manager <current release> 
.
Features
Selection
Choose the criteria by which the effort is to be rated.
Selection criteria |
Restriction by |
|---|---|
Last change |
Time period during which the message was last changed |
Priority |
Messages which have this priority, and have never had a higher one |
Transaction type |
Messages of a specified transaction type |
Only completed messages |
Messages with the status Confirmed If you do not check this box, all messages are reported. |
Other Filter Criteria group box |
|
Message number |
Message with a specified message number |
System ID |
Messages with a specified system ID |
Installation number |
Messages with specified installation number |
Category |
Messages of a specified message category |
Multi-step categorization |
Messages for a specified multi-step category Messages for specified categories and subcategories |
Subject group box |
|
Catalog |
Messages for a specified catalog entry |
Code group |
Messages for a specified code group |
Code |
Messages for a specified code |
Output
The list shows a message per row, with the most important data, and the sum of the times which all support providers have recorded per message.
Activities
Call the rating as follows: In the SAP Easy Access screen, choose Administration Effort Reporting Calculate effort for messages .