As administrator, you can create new master data and find and edit existing master data in the WebClient UI. Master data is the data of objects which are used in IT Service Management. This data is saved in the system for longer periods of time.
You can edit the following master data, for example:
Accounts
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Contact person relationships
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.CMDB objects
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Installed bases
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.LMDB objects
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Employee
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Objects
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Organizational model
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.SLA metrics
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Knowledge article
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.Knowledge article templates
For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under
.